Privacy policy
PRIVACY POLICY
Last Updated: 14/7/2026
At Muse Nails Atelier (“Muse Nails”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your information when you visit www.musenailsatelier.com (the “Website”), purchase our products, or otherwise interact with us.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
Muse Nails Atelier is the data controller responsible for processing your personal data.
For privacy-related questions, please contact:
Email:info@musenailsatelier.com
2. INFORMATION WE COLLECT
Depending on how you interact with our Website, we may collect the following information.
Information You Provide
This may include:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment details (processed securely by third-party payment providers)
- Purchase history
- Customer support communications
- Product reviews
- Information voluntarily submitted through forms or surveys
Information Collected Automatically
When you browse our Website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Pages visited
- Products viewed
- Shopping cart activity
- Referral source
- Cookies and similar tracking technologies
3. HOW WE USE YOUR INFORMATION
We process your information to:
- Process and deliver your orders
- Verify payments
- Prevent fraud
- Provide customer support
- Communicate about your purchases
- Send order confirmations and shipping updates
- Improve our Website and customer experience
- Analyze website performance
- Respond to inquiries
- Comply with legal obligations
- Enforce our Terms & Conditions
- Protect our legal rights
With your consent where required, we may also send promotional emails, product launches, offers and marketing communications.
You may unsubscribe at any time.
4. LEGAL BASIS FOR PROCESSING (GDPR)
Where applicable under the General Data Protection Regulation (GDPR), we process your personal data on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent
- Protection against fraud and unlawful activity
5. PAYMENT INFORMATION
Muse Nails does not store your complete payment card information.
Payments are securely processed by trusted third-party payment providers.
Your payment information is subject to the privacy policies of those providers.
6. COOKIES
Our Website uses cookies and similar technologies to:
- Remember your preferences
- Keep products in your shopping cart
- Analyze Website traffic
- Improve performance
- Measure advertising effectiveness
- Personalize your shopping experience
You may manage cookie preferences through your browser settings or our cookie banner where available.
7. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or otherwise consent, we may send:
- New product launches
- Promotions
- Restocks
- Brand updates
- Exclusive offers
You may opt out at any time by clicking the unsubscribe link in any marketing email or contacting us.
8. SHARING YOUR INFORMATION
We do not sell your personal information.
We may share information only with trusted service providers that assist us in operating our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Logistics providers
- Fraud prevention services
- Analytics providers
- Marketing platforms
- Customer service providers
These providers receive only the information necessary to perform their services and are required to protect your information.
We may also disclose information where required by law or to protect our legal rights.
9. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process information outside your country of residence.
Where personal data is transferred outside the European Economic Area (EEA), we implement appropriate safeguards required under applicable data protection laws, including Standard Contractual Clauses where appropriate.
10. DATA RETENTION
We retain your personal information only for as long as necessary to:
- Fulfill your order
- Provide customer service
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
Retention periods vary depending on applicable legal and accounting requirements.
11. SECURITY
We use commercially reasonable administrative, technical and organizational measures to safeguard your personal information.
However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
12. YOUR RIGHTS
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with your local data protection authority
To exercise these rights, please contact:
We may request proof of identity before processing your request.
13. CHILDREN’S PRIVACY
Our Website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will delete it as soon as reasonably possible.
14. THIRD-PARTY SERVICES
Our Website may contain links to third-party websites or services.
We are not responsible for their privacy practices.
We encourage you to review their privacy policies before providing personal information.
15. SOCIAL MEDIA
If you interact with Muse Nails through social media platforms, the information you provide may also be subject to the privacy policies of those platforms.
16. BUSINESS TRANSFERS
If Muse Nails is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, your information may be transferred as part of that transaction, subject to applicable law.
17. FRAUD PREVENTION
We may use your information to detect, investigate and prevent:
- Fraud
- Chargeback abuse
- Identity theft
- Unauthorized transactions
- Violations of our Terms & Conditions
Where appropriate, information may be shared with fraud prevention agencies or law enforcement authorities.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes become effective upon publication on this Website.
The “Last Updated” date at the top of this page will reflect the latest version.
19. CONTACT US
If you have questions regarding this Privacy Policy or how your personal information is processed, please contact us:
Email: info@musenailsatelier.com