SHIPPING & RETURNS POLICY

Last Updated: 14/7/2026

At Muse Nails, we want your order to arrive safely and as quickly as possible. Please read this Shipping & Returns Policy before placing your order.

By purchasing from Muse Nails, you agree to the terms outlined below.

SHIPPING

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

During product launches, holidays, promotions, or periods of exceptionally high demand, processing times may be longer.

Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times begin once your order has been dispatched.

Estimated shipping times:

• Spain: 2–5 business days
• European Union: 3–8 business days
• United Kingdom: 4–8 business days
• International: 5–15 business days

These delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on the destination and shipping method selected.

Free shipping promotions may be offered from time to time and are subject to change without notice.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Muse Nails has no control over customs processing times or additional charges imposed by local authorities.

Shipping Delays

While we work with trusted delivery partners, Muse Nails cannot be held responsible for delays caused by:

• Customs inspections
• Severe weather
• Carrier disruptions
• Public holidays
• Strikes
• Incorrect shipping information provided by the customer
• Force majeure events or circumstances beyond our reasonable control

Delivery estimates are not guarantees.

Incorrect Shipping Address

Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.

If an incorrect address is provided, please contact us immediately.

Once an order has been dispatched, we cannot guarantee that shipping details can be changed.

Orders returned to us due to an incorrect or incomplete address may require payment of additional shipping costs before being resent.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Muse Nails is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package appears to be missing, we recommend:

• Checking with household members or neighbours
• Contacting the shipping carrier
• Contacting us so we can assist with the investigation where possible

RETURNS

Hygiene Policy

Due to the hygienic nature of cosmetic products, opened or used press-on nail sets cannot be returned or exchanged, except where required by applicable consumer protection laws.

Return Eligibility

You may request a return if:

• The product is unused.
• The product remains unopened in its original packaging.
• The return request is submitted within 14 days of receiving your order (where applicable under law).

Returned products must arrive in resalable condition.

Muse Nails reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or legally required to be accepted:

• Opened nail sets
• Used products
• Nail glue
• Adhesive tabs
• Gift cards
• Sale or clearance items (unless defective)
• Promotional or complimentary products

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item
• A defective product
• The wrong product

please contact us within 48 hours of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Failure to notify us within this timeframe may affect our ability to investigate the claim.

Muse Nails reserves the right to determine whether an item is defective due to a manufacturing fault.

Manufacturing Defects

Products that are confirmed to have a manufacturing defect may, at our discretion:

• Be replaced;
• Be refunded; or
• Be credited to your account.

Normal wear and tear, accidental damage, improper application, misuse, exposure to chemicals, or failure to follow our application instructions are not considered manufacturing defects.

Return Shipping Costs

Unless the return is required due to our error or a confirmed manufacturing defect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable except where required by law.

We recommend using a tracked shipping service, as Muse Nails cannot be responsible for returned parcels that are lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Order Cancellations

Orders may only be cancelled before they have entered processing.

Once an order has been prepared for shipment or dispatched, it can no longer be cancelled.

Refused Deliveries

If a customer refuses delivery or fails to collect an order, any refund may be reduced by:

• Return shipping costs
• Customs charges
• Carrier fees
• Other costs incurred in returning the order

where permitted by applicable law.

Chargebacks

If you experience an issue with your order, we kindly ask that you contact us first so we can resolve the matter promptly.

Initiating a chargeback without first giving us a reasonable opportunity to resolve the issue may delay the resolution process and any future orders.

Contact

For any questions regarding shipping, returns, or your order, please contact us at:

info@musenailsatelier.com