RETURNS & REFUND POLICY

Last Updated: 14/7/2026

At Muse Nails, we want you to love your order. If something isn’t right, we’re here to help. Please read the following policy carefully before making a purchase.

By placing an order with Muse Nails, you agree to the terms below.

RETURN ELIGIBILITY

If you change your mind about your purchase, you may request a return within 14 days of receiving your order, where this right applies under applicable consumer protection laws.

To be eligible for a return, your item must:

• Be unused and unworn.
• Be unopened and in its original sealed packaging.
• Be in its original condition.
• Include all original packaging and accessories.
• Be accompanied by proof of purchase.

Muse Nails reserves the right to refuse any return that does not meet these conditions.

HYGIENE & SAFETY

For hygiene and safety reasons, opened, unsealed, or used press-on nail products cannot be returned or refunded, unless the product is faulty or the return is otherwise required under applicable law.

This policy helps ensure the safety and quality of our products for all customers.

NON-RETURNABLE ITEMS

The following items are not eligible for return unless they are defective or required by law:

• Opened nail sets
• Used products
• Nail glue
• Adhesive tabs
• Gift cards
• Sale or clearance items (unless faulty)
• Promotional or complimentary products

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If you receive:

• A damaged product
• A manufacturing defect
• The wrong item

please contact us within 48 hours of delivery.

Your email should include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging

Muse Nails reserves the right to request additional information before approving a replacement or refund.

MANUFACTURING DEFECTS

Where a genuine manufacturing defect is confirmed, Muse Nails may, at its sole discretion:

• Replace the product;
• Issue a refund to the original payment method; or
• Provide store credit.

The following are not considered manufacturing defects:

• Damage caused during application or removal
• Incorrect sizing
• Wear resulting from normal use
• Improper storage
• Exposure to water, chemicals, solvents or excessive heat
• Accidental damage
• Misuse or failure to follow our application instructions
• Natural variations in colour caused by screen settings or lighting

HOW TO REQUEST A RETURN

To request a return, please contact us at:

Info@musenailsatelier.com

Please include:

• Your full name
• Order number
• Reason for the return
• Photographs (if applicable)

Returns sent without prior approval may not be accepted.

RETURN SHIPPING

Unless the return is due to our error or a confirmed manufacturing defect, customers are responsible for the cost of returning their order.

We recommend using a tracked shipping service, as Muse Nails is not responsible for returns lost or damaged during transit.

Original shipping charges are non-refundable except where required by law.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to complete the transaction.

If your refund has not appeared after this period, please contact your bank or card issuer before contacting us.

EXCHANGES

We currently do not offer direct exchanges.

If you wish to receive a different design, shape, or style, please place a new order after your return has been approved (where applicable).

If the exchange is due to a confirmed manufacturing defect or an error on our part, we will arrange a replacement at no additional cost.

ORDER CANCELLATIONS

Orders may only be cancelled before they have entered processing.

Once an order has been processed or shipped, it can no longer be cancelled.

REFUSED OR UNDELIVERABLE ORDERS

If an order is refused by the customer or returned to us due to:

• An incorrect shipping address;
• Failure to collect the parcel; or
• Failure to pay applicable customs duties or import taxes,

any refund may be reduced by the shipping costs, return shipping charges, customs fees, and any other costs incurred by Muse Nails, where permitted by law.

CHARGEBACKS

If you experience an issue with your order, we kindly ask that you contact us before initiating a payment dispute or chargeback.

We are committed to resolving genuine concerns as quickly as possible.

YOUR LEGAL RIGHTS

Nothing in this policy limits or excludes any mandatory rights you may have under applicable consumer protection laws, including the laws of Spain and the European Union.

CONTACT US

If you have any questions about this Returns & Refund Policy or need assistance with your order, please contact:

Email: info@musenailsatelier.com